Unfortunately, we’re not informed as to why a CGM prescription is rejected, but it may be specified in your Prescription Consult Report. You can see your Consult Report by logging into your January account.

We want to assure you that if your prescription has been rejected, you will not be charged for anything. If you believe there’s been a mistake or just need to provide an updated ID because the ID did not match the rest of your registration information, please feel free to reach out to us and we’ll help you re-register.

If your prescriptions or conditions change in the future, we encourage you to sign up again!