Continuous Glucose Monitors (CGMs)
If you are concerned about your health at any time based on the CGM readings, please contact your primary care physician or urgent care immediately. If, for any reason, a medical professional instructs you to remove the device, please do so, then contact our support team for additional help.
Yes, you can swim, as long as it is not submerged more than 3 feet or kept underwater longer than 30 minutes at a time. We recommend adding a protective pat...
Fri, 23 Oct, 2020 at 9:10 AM
For the Abbott FreeStyle Libre 14-day system, it can be removed after 14 days of wearing one sensor. Removing the sensor is as simple as removing a patch fr...
Fri, 23 Oct, 2020 at 9:09 AM
From Abbott guidelines, if you are planning to travel by plane while wearing a CGM, please keep in mind that some airport full-body scanners include x-ray o...
Tue, 25 Jan, 2022 at 3:22 PM
They do - there is an expiration date on the box, usually approximately 6 months from the day it was shipped, so make sure you insert your CGM before then! ...
Thu, 20 Jan, 2022 at 11:18 PM
Moisten the patch with oil or cream to remove. Carefully remove the CGM by taking it off in one fluid motion. If you are concerned about your health at ...
Thu, 4 Feb, 2021 at 4:08 PM
This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, a...
Thu, 20 Jan, 2022 at 11:23 PM
We provide each user with a report at the midpoint of the program that includes personalized insights as well as a summary of CGM data. We encourage our us...
Thu, 20 Jan, 2022 at 11:14 PM
You do have refills available on your original CGM prescription. CGM refills are available at an extra cost - please reach out to us at support@january.ai a...
Thu, 20 Jan, 2022 at 11:22 PM
Oh no! We promise this rarely happens, but we’ve got your back. Please reach out to us immediately and share some details about what happened, and we’ll wor...
Thu, 20 Jan, 2022 at 11:16 PM