Unfortunately, we’re not informed as to why a prescription is rejected, but it may be specified in your Prescription Consult Report. You can see your Consult Report by logging into your January account.

We want to assure you that if your prescription has been rejected, you will not be charged for anything more than the initial telehealth charge. If you believe there’s been a mistake or just need to provide an updated ID because the ID did not match the rest of your registration information, please feel free to reach out to us and we’ll help you re-register. (Note: you may be charged an additional telehealth consult fee)

If your prescriptions or conditions change in the future, we encourage you to apply again!