About Season of Me 6

• What is Season of Me?
• What is included in Season of Me?
• What is the telehealth consultation and prescription process?
• How does Season of Me work?
• How does January track my sleep and heart rate?

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Eligibility 6

• Who is eligible to participate in Season of Me?
• In which states can I purchase Season of Me?
• I have diabetes or another medical condition(s), will the January app still work?
• I don’t know if I have diabetes, or if I am at risk for diabetes, can I still participate in January’s Season of Me program?
• Will the January app work if I take medications or other prescriptions?

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Continuous Glucose Monitors (CGMs) 19

• What is a Continuous Glucose Monitor (CGM) and how does January use it?
• Do I receive a CGM reader?
• How should I apply my CGM?
• Does inserting the CGM hurt? What does it feel like to wear the CGM?
• Can I see the information from my asynchronous telehealth consultation that led to my CGM prescription?

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Orders & Payment 5

• What do I need to place my order for January’s Season of Me?
• Will my health insurance cover the cost of January’s Season of Me?
• Can I purchase Season of Me as a gift?
• What if I need to change my order?
• Why am I charged in two parts?

Shipping & Refunds 2

• What is January’s refund policy?
• When will my January Kit arrive?

Getting Started 6

• How do I start the Season of Me program?
• When and how do I download the January App?
• If I sync my pre-existing wearable device, will the January app be able to pull historical data so I don’t have to log my activities?
• How do I choose between the Discover and Optimize paths?
• What are tasks in Season of Me?

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Commonly Used Terms 3

• What is a Glycemic Index (GI)?
• What is Glycemic Load (GL)?
• What is Time-in-Range?

Troubleshooting & Support 6

• I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
• How do I find which version of the January app I am using?
• How do I find my phone model and operating system?
• How to reset your password
• What if I forget to log a food item, activity, or another event?

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