Troubleshooting & Support

I’m experiencing discomfort, rash, or other urgent issues with my CGM, what should I do?
Typically discomfort goes away within an hour with a CGM. If you are experiencing continued discomfort or have an urgent issue regarding your CGM, please co...
Thu, 20 Jan, 2022 at 7:29 PM
How do I find which version of the January app I am using?
1. Open the January App 2. Navigate to the user profile page (the right-most icon on the bottom, an icon of a human head).  3. Click the gear in the upper...
Thu, 14 Jan, 2021 at 10:49 AM
How do I find my phone model and operating system?
For iPhone: - Select the Settings app. - Select General - Select About - The information is under Model Name and Software version. For Android...
Thu, 14 Jan, 2021 at 1:56 PM
How to reset your password
1. Navigate to the login screen. 2. Select the forget password button in the lower right corner of the password box. 3. Enter your email address and...
Thu, 20 Jan, 2022 at 8:59 PM
What if I forget to log a food item, activity, or another event?
That’s totally OK! You can always log your information later, and adjust the time. Please refer to our in-app FAQ for additional information about logging. 
Thu, 20 Jan, 2022 at 9:03 PM
Can I speak to someone to get help?
Of course! We’re here to help from 8 a.m. to 5 p.m. PT on weekdays. Although we don’t work weekends and federal holidays, we’ll do our best to get back to y...
Thu, 20 Jan, 2022 at 9:09 PM