Continuous Glucose Monitors (CGMs)

If you are concerned about your health at any time based on the CGM readings, please contact your primary care physician or urgent care immediately. If, for any reason, a medical professional instructs you to remove the device, please do so, then contact our support team for additional help.

Where can I learn more about my CGM?
For more information about inserting or wearing the CGM, please refer to the appropriate manufacturer’s website: Abbott If you are concerne...
Fri, 23 Oct, 2020 at 9:10 AM
What happens if I sync my pre-existing CGM’s account with January, will it work with my historical data so I don’t have to log my activities?
The January app and Season of Me program only interfaces with data collected during the program.  January AI will not access any historical data that you ma...
Fri, 23 Oct, 2020 at 9:11 AM
What happens after my CGM expires?
The Abbott Freestyle Libre expires after 14 days.  Once the first sensor expires, you will insert the second sensor to continue with the Season of Me progra...
Fri, 23 Oct, 2020 at 9:11 AM
I received a CGM prescription through the telehealth physician network, and would like an additional consultation to ask the prescriber about my CGM prescription and / or data, how can I contact the prescriber?
Please submit a request to our support team to receive a follow-on consult request form. If you are concerned about your health at any time based on the...
Fri, 23 Oct, 2020 at 9:12 AM
Why do I need to scan my CGM 3 times a day?
The CGM can only hold 8 hours of data. To ensure the most accurate information from Season of Me, the CGM must be scanned at breakfast, lunch, and dinner. Y...
Fri, 23 Oct, 2020 at 9:12 AM
How do I remove the CGM and patch?
Moisten the patch with oil or cream to remove. Carefully remove the CGM by taking it off in one fluid motion. If you are concerned about your health at ...
Thu, 4 Feb, 2021 at 4:08 PM
How can I refill my CGM prescription?
If you purchased the Season of Me program, you will see that you have four refills available for your CGM prescription. CGM refills are available at an extr...
Thu, 12 Aug, 2021 at 8:02 AM
Why is my 14 Day FreeStyle Libre reading different than my finger prick reading?
Rather than measuring blood like a finger prick system, the 14 Day FreeStyle Libre sensor measures a thin layer of fluid that surrounds the cells of a tissu...
Mon, 2 Aug, 2021 at 3:14 PM
Is the 14 Day Freestyle Libre a continuous glucose monitor (CGM) or flash glucose monitoring system?
The main difference between a CGM and a flash monitoring system is the rate at which you can see your glucose levels. With a continuous glucose monitor, the...
Mon, 2 Aug, 2021 at 3:15 PM
Do I receive a CGM reader?
No, you don't receive a reader to scan your CGM. You use your smartphone to scan the glucose sensor.
Wed, 25 Aug, 2021 at 2:14 PM